Highlighting the important leadership role utilities play in helping to change consumer behaviour to reduce consumption, drive water and energy security and cut carbon emissions. This award celebrates companies that have engaged meaningfully with their customers to produce initiatives that demonstrate a measurable impact.  This includes changing how consumers engage with energy and water use; changing behaviours to minimise water pollution or network issues; rolling out low-carbon technologies; and more.  

Please note we have a dedicated award for Energy Flexibility.  

Eligibility: Entries for this category must either be from a UK utility or in partnership with one  

Entries for this award should show evidence of:  

• Success in changing consumer behaviour, with a clear mission and measurable outcomes  
• A wider commitment to sustainability and care for natural resources  
• A way forward for the initiative which includes an impact on business as usual 
• Tangible benefits for consumers, the environment, other stakeholders and the business itself 

Entry form:  

Section 1: A 100-word headline summary of your entry for publication if you are shortlisted  
Section 2: Outline of work undertaken over the past year or the particular initiative being entered (Max 250 words)  
Section 3: Why your company deserves to win the Consumer Behaviour Change Award, based on success over the past 12 months (Max 500 words)  
Section 4: Key statistics to support your entry (Max 200 words)